Frequently Asked Questions

Sales/Customer Service

How do I receive a quote?

The best and most efficient way to receive a quote is to call, visit the Reqest A Quote page, or send us an email.

For an accurate quote, please be ready to provide the following details:

  • Product Specifications
  • Box Dimensions
  • Type of Material
  • Quantity of boxes
  • Location
  • Image reference link or attachment (helpful but not necessary)
  • Other details (if needed)

You will typically receive your quote within 1-2 business days after submission.

Do you have price breaks?

Generally higher quantities will result in lower cost per unit pricing. Please consult one of our Customer Service Reps for more details.

What is the process of creating my cartons/boxes?

Our general custom carton/box process typically consists of:

  • Specification & Project Consultation with one of our Customer Service Reps
  • Design / Create Sample
  • Quote
  • Credit Application / PO Submission
  • Artwork / Sample Approval
  • Pre-Press / Production
  • Shipping & Fulfillment

For more information, you can call us or send us an email; one of our Customer Service Reps will assist you.

Product Related

What types of products do you create?

  • Folding cartons
  • Sleeves
  • Blister Cards
  • Counter Displays
  • Pop Displays

Can you create a customized design / logo?

Yes, our seasoned graphic designers and engineers can assist with any creation or modification you may need.

What ways can you design a product?

  • CAD/CAM Design
  • 3D Rendering
  • Graphic Design
  • Prototypes
  • Color Mock-Up

What are your design capabilities?

  • Printing
  • Die Cutting
  • Gluing/Folding
  • Windowing
  • UV Coating
  • Foil Stamping
  • Embossing
  • Debossing
  • EAS Tags
  • Micro-Flute

What is a die and why is it important?

A die is the tool created by a template/outline for the design/artwork of the carton/box. It is essential to the cutting and creasing process giving the appropriate information to our machines to precisely cut and crease areas where needed.

Can I order multiple graphics with the same type of carton/box simultaneously?

Yes, this is typical in the folding carton industry and in many circumstances we can combine them on the same die to maximize efficiency.


What is the requirement for the artwork prior to production?

All artwork should be submitted in its native format. Adobe PDF or Microsoft PDF format are NOT recommended due to lack of essential elements needed for printing.

What if I don’t have an original (native) format?

No problem! We can re-create almost anything.

How should I submit my artwork?

All artwork should be submitted via Dropbox, You Send It, or File Share.

Can I print on both sides of my carton/box?

Absolutely! We have the ability to print on the outside (1-side) and on the inside of cartons/boxes (2-sides).


Where do you ship to?

We ship nationally - for international orders, please contact us.

How do I get started with producing my box/carton?

You can request a quote and get started by doing the following:

What is the approval process prior to production?

The approval process before production consists of artwork approval by our customer, creating an established customer account which would include a credit application/approval, and submission of a purchase order by the customer.

What is the turn around time for my project?

Generally, turn around time is 3-4 weeks from final approval of artwork, design and submission of a purchase order.

What is the minimum order?

Please contact us.

How much is shipping?

Shipping costs will vary depending on many factors. Our Customer Service Reps will assist with shipping questions.

Do you offer rush orders?

Yes! We are proud of our partnership approach to our customers. Our Customer Service Reps can assist you with your challenging timeline.

Where are you located?

The Shelby Company is located at 865 Canterbury Road, Westlake, Ohio 44145.

Corporate Social Responsibility

Are you environmentally responsible?

Yes, we are FSC certified and we operate within the 5S methodology allowing us to recycle all products and materials.